We offer two pick-up times, on Tuesdays and Thursdays between 13:00 and 19:00.

Where?
Your parcel will be waiting for you in the wooden shelf in the entrance hall of our building (Tapuitstraat 9, 9000 Ghent).

How?
As soon as your parcel is ready, we will send you an e-mail with all practical information and an access code. The code is personalised and only works on Tuesdays and Thursdays between 13:00 and 19:00.

Your parcel will be easily recognisable by the Wolvis logo sticker and your name will be clearly displayed on the label.

We ship orders twice a week. Usually on Tuesday and Thursday.

Estimated delivery time:
• Between 1 and 3 business days for deliveries within Belgium.
• Between 2 and 7 business days for deliveries to other destinations in Europe. International delivery times vary depending on the country of destination.

Orders are shipped with DPD or CargoVelo (local delivery).

Please note that these are time indications and only apply once your order has been dispatched.

Pre-ordered items are not available to ship at the time of purchase. Shipping timelines on pre-orders are detailed in the product description. Note that unless otherwise noted, any order that includes a pre-order item will not ship until all items are available.

Shipping costs are determined as such: 

Orders above €500 are free to: Belgium, The Netherlands, Luxembourg, France and Germany.

Orders under €500 are €6,5 to Belgium and €9,5 to The Netherlands, Luxembourg, France and Germany.

Orders for shipment following countries is:
• €19 to Austria, Czech Republic, Denmark, Estonia, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Slovenia, Slovakia, Spain, Sweden and Switzerland
• €29 to Bulgaria, Finland, Greece, Croatia, Romania and Serbia
• €59 to Norway and Cyprus

For orders with delivery to all countries not listed above, please contact info@wolvis.be.

Are you, for some reason, not satisfied with your purchase? You can return your order within 14 days. The articles must be returned undamaged and with their labels attached.

Contact info@wolvis.be to request a return label.

Please note that returning your order is not for free, even when your initial shipping cost was free.

Returning costs are:
• €6,50 in Belgium
• €9,50 in Germany, France, The Netherlands and Luxembourg
• €19 to Austria, Czech Republic, Denmark, Estonia, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Slovenia, Slovakia, Spain, Sweden and Switzerland
• €29 to Bulgaria, Finland, Greece, Croatia, Romania and Serbia
• €59 to Norway and Cyprus

Shipping costs will be subtracted from your refund. You will be refunded within 14 days counted from the day we received your package.

Please be aware that all archive and sample sale purchases are final and we will not accept the return or exchange of products purchased during the online and in-store archive or sample sales.

Once we receive your return, all goods will be inspected. Articles must be returned undamaged and with their labels attached. Any item in unsuitable condition will be not be refunded.

A refund of the returned goods will be made within 14 days counted from the day we received your package. The refund will be made via the same payment method used to make the purchase. Shipping costs are on your expense and will be subtracted from your refund.

Since we are not responsible for any items that are sent to us in error, we recommend using a postal service that insures the value of your returned products or gives you a proof of posting.